Returns & Cancellation Policy

Products purchased from MANOJ MOBILE RETAIL STORES PVT LTD may be eligible for return or replacement if they meet the applicable eligibility requirements. The product should be returned in its original condition along with the original packaging, accessories, manuals, invoice and other items supplied with the product.

• The product should be in its original condition.
• Original box, accessories, manuals and supplied items should be retained.
• The original purchase invoice or valid proof of purchase may be required.
• Products showing signs of misuse, unauthorized modification or avoidable damage may not be accepted.

If you receive a damaged, defective, incorrect or incomplete product, please contact MANOJ MOBILE RETAIL STORES PVT LTD support as soon as possible after delivery. Our team may request photographs, videos, unboxing evidence or other information to verify the issue.

• The issue may be reviewed before a return or replacement is approved.
• Depending on the product and issue, a replacement may be offered instead of a return.
• The final resolution may depend on product availability and applicable manufacturer or seller terms.

A return or replacement request may not be accepted if the product has been misused, physically damaged after delivery, modified, repaired by an unauthorized person or returned without required accessories or packaging.

• Physical damage caused after delivery.
• Liquid damage or damage caused by improper use.
• Unauthorized repair, modification or tampering.
• Missing accessories, documents or original packaging where applicable.
• Damage caused by incorrect installation, handling or operation.

Customers may request cancellation of an order before the order is dispatched. Once an order has been dispatched or handed over to a delivery partner, cancellation may not be possible through the normal cancellation process.

• Cancellation requests should be made as early as possible.
• Orders that have already been dispatched may not be cancellable.
• If cancellation is accepted after payment, the applicable refund will be processed according to the Refund Policy.

Where a return is approved, MANOJ MOBILE RETAIL STORES PVT LTD may arrange a return pickup or provide instructions for returning the product. Customers should securely pack the product with its original accessories and documentation.

• Keep the product safely packed until the return process is completed.
• Do not send products to any address unless instructed by MANOJ MOBILE RETAIL STORES PVT LTD.
• Return shipping arrangements may vary depending on the reason for return and product category.

If the product received is damaged, incorrect or materially different from the product ordered, please contact our support team promptly. Verification may be required before a replacement, return or refund is approved.

• Keep the original packaging and shipping materials.
• Provide clear photographs or videos when requested.
• Do not discard the product or accessories before the issue is resolved.

Some products may be covered by a manufacturer's warranty. Warranty-related issues may be handled according to the applicable manufacturer's warranty terms and service procedures. A warranty claim is separate from the return or cancellation process.

• Warranty coverage depends on the product and manufacturer.
• Warranty coverage does not automatically mean that a product can be returned.
• Customers may be required to contact an authorized service centre for certain issues.