Refund Policy

Refunds may be issued for eligible orders where a refund has been approved by MANOJ MOBILE RETAIL STORES PVT LTD in accordance with the applicable order and product conditions.

Eligibility may depend on the reason for the refund, the condition of the product, order verification and the applicable terms communicated at the time of purchase.

A refund is not considered approved merely because a customer has submitted a request. The request may need to be reviewed and verified before processing.

Subject to applicable terms, a refund may be considered in situations such as:

• An eligible order is cancelled and the applicable amount is refundable.
• A product is approved for refund after verification.
• MANOJ MOBILE RETAIL STORES PVT LTD is unable to fulfil an eligible order and the customer is entitled to a refund.
• A payment has been successfully received but the order cannot be processed for an applicable reason.
• A duplicate payment or other payment-related issue is confirmed by our team.

If a customer receives a product that is damaged, defective or different from the product ordered, the issue should be reported to MANOJ MOBILE RETAIL STORES PVT LTD as soon as possible.

Depending on the nature of the issue, our team may request photographs, videos, order details, packaging information or other supporting information for verification.

Once the issue has been reviewed and the refund is approved, the applicable refund amount will be processed according to the approved resolution.

Where an order cancellation qualifies for a refund, the applicable refundable amount will be processed after the cancellation is confirmed.

Cancellation eligibility, applicable deductions and cancellation conditions are governed by our separate Returns & Cancellation Policy.

Any applicable charges, deductions or non-refundable amounts will be communicated or applied according to the terms applicable to the order.

Wherever possible, refunds will be processed through the original payment method used for the transaction.

Depending on the payment method, bank, card issuer, payment gateway or other financial institution involved, the time taken for the refunded amount to appear in the customer's account may vary.

Once a refund has been approved and initiated by MANOJ MOBILE RETAIL STORES PVT LTD, the amount may take additional time to reflect in the customer's bank account, card account or payment wallet.

In certain situations, only part of the amount paid may be refundable. This may apply where specific charges, deductions, discounts, offers or other applicable terms affect the refundable amount.

The final refund amount will be determined after reviewing the order and the circumstances of the refund request.

Where an order was placed using a promotional offer, discount, cashback, coupon or other benefit, the refund calculation may take the terms of that offer into account.

Promotional benefits that have already been used or applied may not necessarily be refundable as cash.

Depending on the transaction and payment method, certain payment processing charges or transaction-related deductions may apply where permitted under the applicable terms.

Any applicable deduction will be considered while calculating the final refundable amount.

MANOJ MOBILE RETAIL STORES PVT LTD may verify an order, payment, customer details, product information and other relevant information before approving a refund.

Customers may be asked to provide additional information or supporting documents where reasonably required to process the refund request.

If you have received confirmation that your refund has been initiated but the amount has not yet appeared in your account, please first check the transaction details with your bank, card issuer or payment provider.

If the amount still does not appear after the applicable processing period, you may contact MANOJ MOBILE RETAIL STORES PVT LTD with your order number and refund details so that our team can assist you.

MANOJ MOBILE RETAIL STORES PVT LTD may update or modify this Refund Policy from time to time to reflect changes in our services, payment processes, business practices or applicable requirements.

Any updated version will be published on this page with the corresponding revision date.